This Cookie Policy explains how Heather's Place4Pets ("we", "us", "our") uses cookies and similar technologies on this website.
Please read this page together with our Privacy Policy – Cookies & Similar Technologies, which explains more generally how we handle personal data.
By continuing to browse this site after seeing our cookie banner, or by choosing specific options in that banner, you agree to the use of cookies as described here, unless you have adjusted your settings to refuse some or all non-essential cookies.
This policy covers:
- What cookies are and how they work
- The types of cookies we use on this site
- Examples of cookies and third-party tools in use
- How you can manage or withdraw your cookie choices
- How and when we may update this policy
Cookies are small text files that a website places on your computer, tablet or phone when you visit. They help the site recognise your device and remember certain information about your visit.
Cookies can be:
- Session cookies – temporary cookies that are deleted when you close your browser.
- Persistent cookies – cookies that stay on your device for a set period or until you delete them.
Similar technologies, such as pixels, tags and local storage, can also be used for similar purposes. In this policy we refer to all of these collectively as "cookies".
Cookies do not normally identify you directly, but they may be linked with information that could make you identifiable, especially when used together with other data. Where cookies collect personal data, we treat that data in line with our Privacy Policy.
We use a mix of first-party cookies (set by our website) and third-party cookies (set by other services we use) for the purposes described below.
Strictly necessary cookies
These cookies are required for the website to function and cannot be switched off in our systems. They are usually set only in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.
Without these cookies, parts of the site will not work correctly. Because they are essential, they do not require your consent.
Performance and analytics cookies
These cookies help us understand how visitors use our site, so we can improve it. They collect information such as which pages are visited, how long people stay on a page and any error messages.
Analytics cookies are optional and are only used with your consent where required. Data is aggregated and we do not use analytics to identify you personally.
Functionality cookies
These cookies allow the site to remember choices you make (such as your cookie preferences) and provide enhanced, more personalised features. If you do not allow these cookies, some parts of the site may not remember your settings or may not function as expected.
Advertising and social media cookies
Our site may work with third parties (for example, analytics providers or embedded content such as maps or videos) that set cookies to build a profile of your interests, show you relevant adverts on other sites or measure the performance of campaigns.
These cookies are optional. If you do not allow them, you will still see advertising online, but it may be less relevant to you, and some embedded content may not load correctly.
Retention periods
How long a cookie stays on your device depends on whether it is a session cookie or a persistent cookie. In general:
- Session cookies expire when you close your browser.
- Persistent cookies can last from a few minutes up to around 24 months, unless you delete them sooner using your browser settings.
The specific cookies in use on Heather's Place4Pets may change over time as we improve or update the website, but they generally fall into the categories below.
| Cookie / Provider | Purpose | Type & duration |
|---|---|---|
| Consent / preference cookies | Remember whether you have seen the cookie banner and which options you selected, so we do not ask you every time you visit. | First-party functionality cookie; may persist for up to 12 months. |
| Security & form cookies | Help protect the site against spam and abuse (for example, when you submit a contact form) and ensure that your session is genuine. | First-party strictly necessary cookies; session-based or short-lived. |
| Shopping and ecommerce cookies | Remember what you have added to your basket and allow the checkout process to function correctly for products that can be purchased online. | First-party strictly necessary cookies; session-based or short-lived. |
| Analytics cookies (for example, Google Analytics) | Collect aggregated statistics about visits and traffic sources so we can measure and improve the performance of our site. | Third-party performance cookies; may persist for up to 24 months. |
| Embedded services cookies (for example, maps, videos or booking tools) | Allow you to view embedded content or use tools from other providers directly on our pages (such as maps for directions). | Third-party functionality or advertising cookies; duration set by the provider. |
Where we use third-party services that set cookies (for example, analytics, mapping or video platforms), those providers are responsible for the cookies they set. They may change their cookies, names and purposes over time.
For the most accurate and up-to-date information, please also refer to the cookie and privacy information published by those providers on their own websites.
You are in control of how cookies are used on your device. There are several ways you can manage your preferences:
Using our cookie banner or settings
When you first visit the site, you will see a cookie banner or pop-up. This allows you to accept all cookies or to adjust your settings for non-essential cookies (such as analytics or advertising cookies). You can change your choices at any time by revisiting the cookie settings link (where provided) in the footer of the site.
Using your browser settings
Most web browsers let you:
- See what cookies are stored on your device
- Delete individual cookies or clear all cookies
- Block or limit cookies from specific sites
- Set your browser to block all cookies
If you choose to block all cookies, some parts of our website may not function correctly, including shopping basket and checkout features and remembering your preferences.
To find out more about managing cookies in your browser, you can use the "Help" menu in your browser or visit independent resources such as www.allaboutcookies.org.
Opting out of analytics and advertising cookies
If we use analytics or advertising tools that offer their own opt-out mechanisms, we will link to these from our Privacy Policy or from the relevant provider’s own information pages.
Some cookies on this site are placed by third parties who provide services to us, such as analytics, security tools, payment processors or embedded content (for example, maps or videos).
These third parties may, in some cases, use cookies to build a profile of your interests or to measure how their services are used. They are responsible for the cookies they set and for how they handle any personal data.
We encourage you to read the privacy and cookie information for any third-party providers whose tools appear on our site. Examples may include:
- Analytics providers for visitor statistics
- Mapping providers for interactive maps and directions
- Video or media platforms for embedded videos
- Payment or booking platforms for secure transactions
For more information about how we share data with third parties and on what legal basis, please see the Sharing Your Data and Cookies & Similar Technologies sections of our Privacy Policy.
We may update this Cookie Policy from time to time, for example if we add new services, start using different cookies or if the law changes.
When we make significant changes, we will update the date at the top of this page and, where appropriate, let you know through a notice on the website or via the cookie banner.
We encourage you to review this page regularly to stay informed about how we use cookies and similar technologies.
If you have any questions about how we use cookies or about this Cookie Policy, you can contact us using the details below:
Heather's Place4Pets
46 Borough Rd
Middlesbrough TS1 5DW
United Kingdom
Telephone: 01642 243364
Email: office@heathersplace4pets.co.uk
For questions specifically about privacy and data protection, you can also refer to the contact details in our Privacy Policy – Contact Us About Privacy.